1. In an Emergency

If you have a medical crisis, act fast. Do not worry about paperwork first.

• Go to the ER: Head to the nearest hospital right away.
• Tell the Staff: Let them know you have iCare HMO.
• Show Your ID: Give them your iCare card and a photo ID.
• Our Rule: Your safety comes first. Get help now and handle the forms later.

2. For Regular Checkups

If you need to see a doctor for a routine visit, please plan ahead.

• The 24-Hour Rule: Ask for a Letter of Guarantee (LOG) at least one day before your visit.
• How to Get It: Log into your Allcare Dashboard to file the request.
• Check the List: Make sure your doctor or clinic is on the "iCare Accredited" list before you go.

3. Your Online Tools

You can find everything you need on your phone. Log into your Allcare Dashboard to:

• See Your Virtual Card: Use this if you do not have your plastic card.
• File Requests: Ask for help or forms quickly.
• Get Support: Email the support team if you have questions about what is covered.

Why We Provide This

We care about the people behind the work. By learning how this system works today, you can avoid stress tomorrow. Stay healthy and keep doing great work!

Need more help? Check your dashboard or email support@allcare.io. We are here to help you stay well!

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