Salesforce Administrator

The Salesforce Administrator is responsible for supporting the day-to-day operations, configuration, and performance of Rebel Athletic’s Salesforce platform. This role focuses on user support, ticket management, system maintenance, and data integrity to ensure a seamless and efficient experience for internal teams.

This position serves as the primary point of contact for Salesforce users, managing requests, resolving issues, and implementing configuration changes while partnering with the development team on more complex solutions.

Your Responsibilities Will Include

• Manage and resolve incoming Salesforce requests through ticketing systems
• Triage, prioritize, and respond to user issues and enhancement requests
• Provide day-to-day support to Salesforce users across departments
• Serve as the first line of support, escalating complex issues when needed
• Configure and maintain Salesforce components including fields, flows, validation rules, page layouts, and permissions
• Manage user setup including profiles, roles, and access controls
• Maintain system performance and ensure stability across the platform
• Support data management including imports, updates, deduplication, and audits
• Maintain data accuracy and integrity across Salesforce systems
• Build and maintain reports and dashboards to support business needs
• Assist with release management including testing, deployment, and documentation of configuration changes
• Partner with developers on enhancements requiring custom development or integrations
• Work with stakeholders to gather requirements and translate them into system improvements
• Identify inefficiencies and recommend process and workflow improvements
• Support user adoption through training, documentation, and ongoing guidance

What You'll Need

• Hands-on experience as a Salesforce Administrator
• Strong understanding of Salesforce configuration including flows, validation rules, page layouts, and permissions
• Experience working in a ticketing or support-driven environment
• Experience with Salesforce data management including imports, exports, and data quality
• Experience building reports and dashboards
• Strong understanding of Salesforce security model including profiles, roles, and permission sets
• Ability to manage multiple priorities in a fast-paced environment
• Salesforce Administrator Certification
• Basic understanding of Apex or Lightning
• Experience with Certinia (FinancialForce)
• Experience with Celigo or similar integration tools
• Experience in retail, apparel, or product-based environments
• Full-time alignment with US Central Standard Time (CST).
• Prior experience partnering with US clients or companies is highly preferred.
• Strong emphasis on practical, hands-on application and proven project experience.

Join  Us

‍We make careful selection when we compose a team ensuring that every person is suited and proficient to take on the job. We match your profile suitably to the right position. This is how we create lasting connections with our industry partners and meaningful work experiences for our employees.

‍What we offer

• Highly competitive salary. In addition to that, we provide HMO coverage for you and one dependent, and give out 13th and 14th month pay to show our appreciation for your commitment to our company.
• Excellent career growth opportunities, including exposure to the global market, to help you reach your full potential.
• Full-time and permanent positions that offer long-term stability and the chance to build a successful career with us.
• Work-life balance through our flexible work-from-home arrangements, enabling you to achieve your personal and professional goals.
• A dynamic and supportive team that is committed to achieving excellence, while also enjoying a positive work environment.

Our Company Values

• Accountability: We ensure compliance with our company’s policies and procedures to reflect transparency and responsibility in our actions and decisions.
• Detail-Oriented: Eyes are on the details. Inattention results in errors and correction is costly. We frown at rushed and thoughtless work because excellence is in the details.
• Good Health: Listen to the rhythm of your body. Respond to its needs. We value your health and you are encouraged to make time for it.
• Honesty: Open and honest communication makes a team stronger. Your ideas and thoughts are important. Express it with realness and keep respect in mind when differences arise.
• Commitment: Long-term goals are achieved when everyone on board is committed. Lasting partnerships are created when the commitment to deliver results is strived for.